iTunes Store is Having Minor Problems With Content Downloads
Just in case you have not already noticed the problems plaguing the iTunes store over the last few days (Apple TV launch?) here is a quick heads-up. My own last few downloads off the iTunes web site have resulted in incomplete files. Some of these problems appear to be badly uploaded content from the vendors such as the History Channel’s “Lost Worlds” season which has two incomplete episodes while others just appear to fail during the download process and do not resume. I also noted several podcasts which seem to be also effected by this problem. Notebly the latest episode of Hack .5 has only the first 15 seconds before it dies. This is really irritating me since I was happily having a good time watching some of this content on my new AppleTV when I discovered the problem. So far Apple has not made any attempt to correct the problem which I am sure others are finding annoying as well.
UPDATE: iTunes support staff responded to my report of the two problem files by refunding the charges and initiating an dialog with the owner of the content to see what went wrong and to fix the two files ASAP. Kudos on Apple getting back to me quickly and giving me a full refund no questions asked.
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iTunes Store is Having MAJOR Problems With Content Downloads
Last week I received email to download the latest Season Pass episodes for Stargate Atlantis, “Tao of Rodney” and Law and Order, “Captive.” So, download I did, the files arrived with correct art, names, episode ID’s etc.. EXCEPT the wrong content. The file labeled as “Tao of Rodney” was in fact an episode from Stargate SG-1,”The Shroud.” Same thing with Law and Order, The file labeled as “Captive” was in fact an episode from Law and Order SVU (title unknown.) The files were labeled correctly, with the correct art etc… but the content was incorrect. Despite a series of email exchanges with ITunes Support nothing has been done and I’m not getting “24-hour response” in fact no response since last week. Anyone else having this problem???
Yep, they said it was pulled from their server….